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We had marked the complaint as ‘unresolved’, which has negatively affected the casino’s rating. Despite repeated attempts to contact the casino, we had received no cooperation from their side. The Complaints Team had tried to involve a casino representative in the conversation, but received no response. Without the casino’s cooperation, we had marked the complaint as ‘unresolved’, which could have negatively affected the casino’s rating. We had attempted to mediate the issue by inviting the casino’s representative to clarify their decision but received no response. He had previously withdrawn money successfully twice and had passed full KYC verification.
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